FAQ

Do I need a prescription to order glasses or contacts from SPECTIFY?


Yes, absolutely. To ensure the safety and accuracy of your corrective eyewear, a valid, non-expired prescription from a licensed eye care professional is required for both glasses and contact lens orders. You will be prompted to upload a copy of your prescription or manually enter the details during the checkout process.

. What is your return and exchange policy if the glasses or contacts don't fit or aren't right?


We offer a 30-Day Perfect Vision Guarantee. If you are not completely satisfied with your purchase for any reason—whether the fit is off or you don't love the look—you can return or exchange the glasses or unopened contact lenses within 30 days of receipt for a full refund or store credit. Please visit our 'Returns' page for detailed instructions.

What types of lens materials and coatings do you offer

SPECTIFY offers a comprehensive selection of lens options to fit every need:

  • Materials: Standard Plastic, Polycarbonate (impact-resistant), and High-Index ($1.67, 1.74$) for thinner, lighter lenses.
  • Coatings: Anti-Reflective (AR), Scratch-Resistant, UV Protection, and specialized Blue Light Filtering to reduce eye strain from digital screens.

How long will it take to receive my order once it has been placed and processed?

The total delivery time depends on the complexity of your prescription and the lenses selected.

  • Standard Orders (Single Vision): Typically processed and delivered within 7–10 business days.
  • Complex Orders (Progressives, Specialty Coatings): May require an additional 3–5 business days for lab production.
    You will receive a tracking number via email once your order ships.